Order Cancellation
Standard Products
Customers may cancel orders for products prior to delivery for any reason. If BioMarq receives notice of cancellation prior to shipment by BioMarq, there will be no charges or fees assessed. If BioMarq receives notice of cancellation during or after shipment but prior to delivery to the customer, BioMarq may at its discretion charge 15% of the net purchase price of the product as a return/restocking fee.
Custom Products
Unless specified in an existing contract, orders for custom products (i.e., products designed, manufactured or configured to meet specific customer requirements) may not be cancelled without BioMarq approval. Cancellation approvals may be subject to cancellation charges and/or fees.
Approval Processes:
The requirements for product return are as follows:
a) The product is eligible for return under section (6.2.2) below.
b) The customer makes the request for return within 30 days of the applicable product’s shipment date.
c) The request is not a claim that the product is defective (product defect claims are not covered by this policy, but rather by the warranty terms in the applicable customer contract or the BioMarq Warranty Policy).
Upon approval for a product return, BioMarq will issue a “return authorization number” to the customer, which may be used at any time within the next 30 days to return the product to BioMarq.
Product Eligibility
Products are eligible for return to BioMarq as follows:
a) When the product has been ordered by the customer in error, the following types of products are NOT eligible for return:
-Custom products (i.e, products designed, manufactured or configured to meet specific customer requirements );
-Repair parts that are flagged by BioMarq as non-returnable; and
-Products with expired shelf life.
b) When there is an BioMarq error associated with the product, including the following:
-the Customer receives a product different from the product ordered;
-the Customer receives a product damaged in transit; or
-the customer receives a “DOA” (dead on arrival) product
c) Any product that is identified as eligible for return by BioMarq.
Product Return Charges
a) For returns based on customer error, BioMarq may at its discretion charge 15% of the net purchase price of the product as a return/restocking fee. If a return fee is charged, it may
be deducted from the return credit to the customer.
b) For returns based on customer error where the customer has operated the product, BioMarq may at its discretion charge an additional fee for the refurbishment of the product. If a
refurbishment fee is charged, it may be deducted from the return credit to the customer.
c) For returns based on customer error, the customer will pay return freight charges to the BioMarq specified location.
d) For returns based on BioMarq error, BioMarq will pay return freight charges and the customer will not be charged any return/restocking or refurbishment fees.
Release of Credit
Credit memoranda over INR 100000 (or the local currency equivalent) will not be issued to the customer until the product has been physically received by BioMarq. In its discretion BioMarq may provide credit memorandums under INR 100000 to the customer prior to product receipt.
Credit memorandums are calculated as follows: the original invoice amount less any of the charges listed in Section (6.2.3) above. Post-invoice price changes to the subject product, both decreases and increases, will not affect the credit calculation.
Credit memorandums will be issued to customers within 15 working days from the date the subject product has been physically received by BioMarq.